Epson Workforce 2540 Review

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I have recently bought the Epson Workforce 2540 (Amazon.com, Amazon.de), after my other Epson printer died. Luckily it was fairly shortly after buying that one, and I’m assuming just a random occurrence.

I went for Epson because they have recently (a few years ago) abandoned their Laser Printer department and focused completely on Inkjet technology. They now make printers who print faster and cheaper than most laser printers. And that while cutting power and not putting out toner dust or ozone. I don’t really print enough for a laser printer to make sense, and I don’t print so infrequently that the inkjet will dry out. So I decided to go for the Inkjet.

I decided to go for that specific model because I really wanted to have an automatic document feeder, it also has Ethernet and WiFi. Setup was reasonably easy (would probably have been flawless had I not had the drivers for the other Epson still on the machine).

The printer is amazingly fast. As fast as, or faster than, a laser printer. Definitely gets the first page out a lot sooner, even if it’s just getting turned on for printing. Quality also doesn’t lack anything, cost of one page is reasonable. There’s XL cartridges available in case you print a lot.

The scanner also doesn’t leave anything to be desired, Quality is good, speed is a bit slow, but manageable. The Software that has to be installed is pretty good. I really like that it can just scan multipage PDFs and even rearrange pages or delete pages and scan them again.

The Automatic document feeder, which again was the reason I went with this model, is pretty bad. It’s pretty slow and doesn’t always pull the pages in straight. It does work quite nicely besides that, though. If you do want to scan a lot of pages I would definitely advise getting a standalone scanner (either in addition to this printer, or getting a cheaper printer with it).

Overall I’m very happy with this printer. Haven’t used the document feeder as much as I had intended to, however.

Your stuff will break !

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This isn’t really a prediction so much as a general point, both to consumers and to companies.

Ever since the end of life of windows XP we get a lot of people coming into the store to either replace their computer or upgrade to a new operating system. We currently charge 105€ for the license and 79€ for the Install. There actually are people thinking about doing it. Laptops with Windows XP preinstalled are usually over 5 years old. Windows 7 came out in 2009 and replaced windows XP fairly quickly on new computers.

Now here’s the point I’m trying to make: After 5 years you should consider your computer to be dead. You should not spend money on anything that you can’t move to a new computer. The license you can obviously use for all other computers you’ll ever buy (one at a time :p), but 79€ for installation (about $100) of an operating system for a computer that may very well break the very next day ? That seems like a fairly bad deal.

People keep thinking that the stuff they buy will just stick around forever. People think you buy a computer and that’s it. You now have a computer. When in reality it’s more of a continuing cost that they now have to pay. You buy a computer you really need to budget a new computer every 5 years, because that’s about how long you can count on it lasting on average. It’s even worse for a company. You get a new employee you need a new computer. When in reality you should be looking at it like a continuing cost. You need a computer every 3 years (sooner if you need it for programming, CAD, etc), you need a new monitor (or 2) every 5 years, hell you should probably replace the chairs at least every 10 years. Now with some numbers (computer $1k, monitors $500, chair $1k) you get a yearly cost of $500 for the computer, $100 for the monitor(s) and $100 for the chair. Or in a month you can budget $45, $10 and $10. Which means it’s less than $100 per month on all that stuff. Not really a big overhead at all. Even the up front cost of hiring someone isn’t actually that significant. A new employee probably costs you around $3k at least, you pay the same amount again and don’t have to worry about anything for 2 years.

Luckily computers these days aren’t really big ticket items anymore (unless you’re a serious gamer and want to have amazing graphics that you can ignore while actually playing (in most games you don’t have time to appreciate the graphics while playing)). It’s worse with other, more expensive items. People buy a car and don’t save up for a new one until it’s so worn down that you know it’s going to break soon. People don’t actually budget money for maintenance and repairs half the time. Some people don’t even budget stuff like gas, oil and insurance. So obviously your car breaks down at the worst possible time, you just bought a new TV, moved to a new apartment. Now you have to spend money to repair the car you really should have planned on getting replaced next year.

Disney Fastplay

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I’m sorry if the Headline mislead you into coming here (I’m not), I really am (I’m really not). This has literally nothing to do with Disney.

I just appreciate Fastplay so much. And not just because the children lose their remote every 3 minutes. I’m just wondering why years after Disney made fastplay I still have to press play on the movies I watch.

Seriously, who in the world puts a movie into a dvd player that he’s not going to watch ? He’s going to want it to play I guarantee it.

Sourceforge

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The most trusted name …. in malware ????

So as many of you know (yes I like to pretend more than one person reads this) I work in a computer store and I used to (I don’t much anymore) fix people’s computers. Fixing people’s computers in most cases means get the viruses and other malware off. So there are a few programs that I see all the time where I can just tell that the computer has a virus somewhere. Anything with the word ‘optimizer’ or ‘downloader’ in the name is an obvious candidate.

Anyone working in IT for more than a few weeks knows how that crap gets onto your computer. You download a program from a shady source, forget to uncheck the “Install more shady shit on my computer” checkbox and voila you’re good to go. And just as obviously anyone working in IT more than two weeks knows how to uncheck that box, or go to advanced settings (even if it’s greyed out). And I have obviously never had a program like that on my computer. Until a few days ago.

I was downloading Filezilla from Sourceforge, which is a fairly highly regarded ftp client. I’ve been using it for years without a problem as well. Somehow the filezilla homepage makes me download the thing from sourceforge, which really isn’t a problem. I trust(ed) sourceforge, and it’s really not regarded as a shady source for stuff. So then sourceforge makes me download some sourceforge downloader crap which slightly troubles me. I really shouldn’t have to download something to download something (legal, and free !). So I do go ahead and go to advanced settings in the installer to make it not install some shitty toolbar and mess up my internet shit. And then (!!!) without asking (!!!) it installs pc optimizer pro. Which starts running immediately.

This all happened over a week ago and I’m still pissed off about it. I will never trust sourceforge with anything. And I urge everyone to switch over to github or any other credible site to host your stuff. It really isn’t worth getting your potential customers all pissed off over something you don’t get any benefit from.

Vorratsdatenspeicherung

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Auf Heise.de gibt es mittlerweile einige Artikel über die Vorratsdatenspeicherung. Ich kann auch jedem empfehlen täglich heise.de zu lesen oder @heise auf twitter zu folgen um die Headlines zu sehen. Auch könnte man @xyious folgen, da sieht man dann wenigstens wenn hier was passiert.

Hier hat Heise zum Beispiel kurz zusammengefasst wie es zur Vorratsdatenspeicherung überhaupt gekommen ist. Es war, wie es zu erwarten war, ein drängen der Amerikaner der dazu geführt hat, dass einige Politiker denken, dass die ganze Sache eine gute Idee ist. Und natürlich wird die Gefahr des Terrorismus in den Vordergrund gestellt. Fareed Zakaria hat schon sehr viel geschrieben, einer seiner besten Artikel ist aber die Überreaktion auf den 11. September. Vor allem ist die Gefahr des Terrorismus in den letzten Jahren deutlich geringer geworden, ganz ohne die Vorratsdatenspeicherung.

In einem ganz anderen Artikel geht heise.de auf die Abfrage von Kontodaten in relativ großem Umfang ein. Im letzten Absatz “Terrorismus als Türöffner” kritisiert der frühere Bundesbeauftragte für Datenschutz Peter Schaar die Ausweitung der Abfragen. Der Terrorismus wurde auch in diesem Fall dazu benutzt die Daten der Bürger den Strafverfolgern zu übergeben. Und sobald dann das Gesetz wegen der Terrorbekämpfung geschrieben wurde geht’s um Steuerhinterziehung und Leistungsmissbrauch. Da ist klar, dass das Vertrauen in die Politik langsam verloren geht.

Aber zurück zur Vorratsdatenspeicherung. Die europäische Richtlinie dazu wurde Anfang diesen Monats für ungültig erklärt, weil die Vorratsdatenspeicherung in erheblichem Maße in die Grundrechte des Menschen eingreift, ohne dass es spezielle Regelungen für die Verwendung der Daten gibt. Österreich hat die Daten zur Vorratsdatenspeicherung für das Jahr 2012 im Detail veröffentlicht. Aus 326 Anfragen gab es nur eine einzige wegen Terrorismus. Da muss man nicht mehr lange darüber nachdenken was der eigentliche Grund für die Vorratsdatenspeicherung ist. Die CDU/CSU wollen aber so schnell wie möglich ein neues Gesetz auf den Weg bringen um die Vorratsdatenspeicherung trotzdem umzusetzen.

Wenigstens gibt es dafür nicht einmal eine Mehrheit in der Regierungskoalition, von der Mehrheit im Parlament ganz zu schweigen.

Kommen wir aber endlich zum eigentlichen Punkt dieses Artikels. Eine Mehrheit für ein Gesetz dieser Art gibt es in der Bevölkerung schon lange nicht mehr, das war auch schon vor der NSA Affäre so. Jetzt hat sich noch einiges anderes geändert und hat bestimmt nicht dafür gesorgt, dass mehr Leute die Vorratsdatenspeicherung wollen. Der EuGH hat entschieden, dass die Richtlinie so nicht in Ordnung ist, und trotzdem will die CDU, dass das Gesetz umgesetzt wird. Wie passt das alles zusammen? Gar nicht. Ich persönlich habe Angst davor, dass die Daten für vergleichsweise unwichtige Delikte benutzt werden. In diesem Fall liegt es nahe die Daten gleich zu den Abmahnanwälten zu schicken, damit die nur noch einen Click machen müssen um eine Abmahnung wegen Copyright Verstößen zu schicken und den Bürgern Geld aus der Tasche zu ziehen.

Wo wir übrigens beim nächsten Gesetz wären, dass für irrsinnige Sachen missbraucht wird. Das Copyright Gesetz wurde gemacht um Gewerbsmäßige Raubkopierer zu belangen, Leute die damit Geld verdienen, viel Geld. Nicht um normale Leute auszunehmen, die mal einen Song aus dem Internet beziehen. Nicht um Betreiber kleiner Internet Shops abzumahnen weil diese ein falsches Bild für ein Produkt genommen haben…. Ich schweife schon wieder ab.

Die Vorratsdatenspeicherung muss endlich begraben werden.

Jenny McCarthy and Autism

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The New York Times just posted a brilliant Opinion yesterday. Brilliant obviously mostly because I agree with it.

The Post, as you may have guessed from the Headline, is about Autism and how Jenny McCarthy so hilariously failed at covering her own ass.

This has been very important to me for a really long time. Everyone knows that vaccinations have saved literally billions of lives and have eradicated diseases and almost eradicated a lot more diseases. Smallpox for one is completely gone. I’m very happy about that fact. And yet there could be so many more diseases completely wiped out. I’m obviously not blaming Jenny McCarthy for that failure, but she is changing minds about vaccinations everywhere.

Think about that for a minute. Someone who has never been to medical school, has no degree whatsoever, has never even read a book about vaccinations, has never read any scientific information about vaccines is somehow the leading authority on vaccines and a link to autism that has been disproved again and again. She somehow is more trustworthy because she posed for playboy than literally hundreds of scientists who spend their lives trying to help people.

So the New York Times Opinion goes on about Jenny McCarthy trying to say that she’s not anti Vaccine when she’s been telling people not to vaccinate their children for years. She went on “Oprah” to say that the MMR Vaccine apparently instantly changed how her son’s brain worked.

Think about that…. instantly. He got the vaccine and he just changed …. right then and there.

How stupid do you have to be to even believe that. So in the millions of vaccines that have been given to kids…. in the BILLIONS of vaccines given to children no one noticed that ? Some doctors vaccinate hundreds of children every year, and they somehow don’t notice something that significant ?

I’m refraining from posting everything she said and linking to everything, but it’s very telling that both sides of the vaccination debate (which really should not exist at all, please read the whole ‘I fucking love science’ post on it) are so focused on her. She has a page named after her called ‘Jenny McCarthy Body Count’.

Now as you may have heard. The person that sparked this whole debate does not even have autism. Think about that…. over a thousand people die because they chose not to get vaccinated in part because of Jenny McCarthy. Who somehow linked autism to vaccines because of her son. Who then turned out not to have autism. That’s pretty ironic if you ask me.

TL:DR; Jenny McCarthy causes incredible amounts of time and money to be spent on disproving a link between autism and vaccines. Which has been disproved as hard as possible. Instead of that time and money being spent on actual research into autism, how you get autism, how to treat autism, how to prevent autism. People have died because of a silly debate when there never has been a link between vaccines and autism (except for one paper that was written because of greed, which has obviously been disproved about 20 times over, retracted and the author lost his license over it). And then it turns out her son doesn’t even have autism. And yet She still is not an advocate for vaccines, even for autism. To my knowledge she hasn’t even apologized for any of it. Not that any of that would undo any of the damage she has done. It would be a start.

Please vaccinate yourself and your children.

How the US is Lagging in Quality of Life

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CNN’s incredibly smart and prolific contributor Fareed Zakaria recently posted in his Blog about how the US is lagging in Quality of Life. The post was about an interview with Michael Porter, a professor at the Harvard Business School about why the US is nowhere near the top in the Quality of Life Index. The United States being 16th overall, after Germany, Ireland, Japan, etc. All the way down at 70th place in Health and Wellness.

The whole post mainly just confirms a lot of things that I already knew but couldn’t convince most of my american friends of. I was actually quite surprised how high the US ranks in most of the statistics cited. I really didn’t think the US was doing that well in terms of opportunity and freedom. The Healthcare thing was obvious to me, since I haven’t lived a big part of my life in countries without universal healthcare (there actually aren’t that many of them that I would voluntarily visit). What did surprise me was just how horrible the US is doing in terms of healthcare. I wouldn’t have thought that they couldn’t beat Niger, Nepal or Liberia. I usually cite statistics from the CIA factbook (especially stats on infant mortality and life expectancy) when arguing how bad the American healthcare system is and how badly it had to be reformed before Obama actually had the balls to do it and the stamina to get it done…. eventually. Obviously there still is a lot of room for improvement and I hope that someone will eventually get to it, but I’m losing hope seeing how there was an obvious need to change things, widespread republican support and it still almost didn’t pass at all.

It’s really interesting to see how the countries rank when you play around with the statistics a little. My home country of Germany is actually doing fairly well in pretty much any regard, but we’re quite obviously never at the very top. But that’s a topic for a different time and Post. I have quite a few beefs with the German politics of today.

Spend some time playing around with the statistics and have a look at the CIA factbook (go to Guide to Country Comparisons), both will be surprising in many ways.

Google

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Taking over the world…

So it’s the age of the Internet and basically you don’t exist if google doesn’t find you. And they know that, too. I will get to a point eventually, but for now a little back story. When google was founded they wanted to change the way search engines find stuff. And they did, obviously…. kind of.

When google started Alta Vista was huge, and lycos, and AOL. You probably heard about one of those companies, the other two are search engines. Back in the day google had an ‘I feel lucky’ button. Interestingly enough they actually still do, just no one uses it anymore. My point is that that button used to showcase how google just works. You could search for whatever you wanted to find, click the button and actually be on the page you wanted to find. These days ? Not so much. Unless you were looking for a wikipedia article, in which case you actually might get lucky still.

So these days google sucks. Every one knows it, too. So why are they still alive and doing very very well ? The other options suck worse, far worse in some cases. Bing can’t get their market share up, Yahoo just gave up completely and started using Bing…. There actually are a few alternatives to google, which were made because of the huge issues some people have with one company basically having all their data saved on their servers. Here’s a list of Search engines, there actually are quite a few. DuckDuckGo is a name that comes up every time this is brought up, give em a try if you want.

But! The point of this article isn’t to talk about how much google sucks.

Mathias Döpfner said a few very telling things in an open letter published in the FAZ. He said that when google changed their algorithm the traffic to the website of one of the companies they own dropped by as much as 70%. Coincidentally it was a competitor to google. Now if the company I work for lost 70% of their traffic I would not have a job very long because they couldn’t afford having me. And as I mentioned earlier, they know that. They know how much power they have over basically the whole internet. When news publishers wanted search engines to pay for the content they show in previews to the sites they link to they removed them from the index. And obviously things changed a lot. I have to say that I’m with google on that issue (and many others).

In many ways google has already gone beyond the “don’t be evil” motto that they said they go by. In many cases. Take for example the android platform. Arstechnica wrote a very nice article about that one. Long story short they’re forcing manufacturers to stick to google apps and android. When Acer wanted to make a phone that didn’t run on android google told them to stop it or lose access to google’s apps. There were plans (pretty far along, like prototypes already made) for a tablet that runs both android and windows. I think that would be an amazing device. Google didn’t like it so it’s not going to happen.

There actually are many more examples like that, google is just exploiting the power that they have. After fighting against the same power when microsoft had it. It’s a bit hypocritical for my taste.

So to summarize Google is an evil empire that knows how to abuse their power. Google is also a great empire bringing innovation to people everywhere. So we need google. We just don’t like google. We love everything google stood for 10 years ago. We just don’t like what happens when a company is so great at things that they accumulate a great amount of power. So I would like a company with the amount of power google has, with the power of innovation, with the power to buy great companies that make great products. I just would like it if they didn’t abuse that power so blatantly and often.

My Comprehensive Thoughts on Gun Control

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This is going to be a fairly long post; you’ll probably know which side I’m on by the end.

People are worried (and rightly so) that their guns will be taken away. All guns. I think that’s just a ridiculous notion. The often quoted second amendment comes into play here. What does the second amendment allow, though? Not much of anything. The second amendment to the constitution was written quite a while ago, December 15th 1791 to be exact. The issue therefore shouldn’t really be whether or not we should be allowed to own, purchase or carry weapons that weren’t around before then. Furthermore you aren’t allowed to buy machine guns; you’re not allowed to buy tanks, submarines, missiles, etc. There already are restrictions in place for all sorts of ridiculous things. What really is the issue about putting assault rifles (back) on that list? Do you need an assault rifle for hunting? For protection? No. For either of those uses they’re not well suited at all.

There are guns used for hunting that I think should be legal. There are guns that are well-suited for protecting yourself, that I have more of a problem with. The main issue is about protecting your home and your family from intruders. For that a handgun would probably be way better suited than an assault rifle since you can aim and fire it faster. Do I think that anyone should be able to buy a handgun, though? No. As charts in this motherjones articleshow there were 131,246 accidental non-fatal shootings between 2003 and 2010. Over five thousand accidental fatal shootings. With those numbers I would not feel safe about a gun being in my home.

Other claims of uses for guns include protection against school shooters, protection against armed robbery, protection against mugging. Let’s go for the easy one first. People claiming that someone with a gun would have stopped Adam Lanza. This claim is so ridiculous I really shouldn’t bother with it, but I will regardless. This video illustrates my point quite nicely:

If you actually had a gun in a situation like that, and managed to pull it, you would get shot several times before you even had the chance to aim it. The point the video does not make is what happens if multiple people had a gun in that situation and they’re successful. Now someone hears shots being fired in a room close by, they draw their gun and proceed carefully. Then they see someone with a gun standing over a dead body. What would you do, if you saw someone with a gun standing over a body in a classroom? Probably shoot him right? Even worse is if someone saw you shooting the shooter while not seeing the shooter. Anyone would just assume that you’re the shooter. Many of these situations, while only being hypothetical end up with the good guy with a gun lying dead in the floor.Now for armed robbery and muggings. What we’re assuming is that we’re up against someone who has already drawn a gun. Someone who has a gun pointed at us. No trained shooter (cop, armed forces, etc.) would take the risk of going for their own gun in this situation. The bad guy needs to only do one thing, pull the trigger. You need to somehow get to your gun (even if it’s just reaching for your belt), get it out, take the safety off, aim it and shoot it. All that before the bad guy has a chance to pull the trigger. It just is not possible.

I incidentally also know someone in law enforcement who is afraid of a ban on assault weapons and that is something that I don’t understand. He also hasn’t answered why he would be in favor of other people having assault rifles which would make it a very difficult job for a cop if one were to have to go up against that. The ‘famous’ north Hollywood shootout should be a warning for anyone in law enforcement. The cops in this case were severely outgunned and couldn’t penetrate the robbers’ body armor with their guns. The robbers with their assault rifles fired 1,300 rounds of ammunition at the cops. The cops had to go to nearby gun stores and get assault rifles. How ridiculous is that? The same situation would have occurred had there been people in the movie theater of the batman shooting. He was wearing body armor while using an assault rifle. Do you really think you have a chance against that with your handgun and 9 rounds of ammunition?

Now for some other claims. “Criminals don’t care about laws”. That is seriously over simplified and pretty retarded. If you really think about that statement it says criminals should be able to buy guns, because they will have them anyway. No they shouldn’t. There are laws against giving guns to criminals. They are good. I think there should be more laws that make the punishments even more severe if you’re not allowed to have a gun and yet you do. I think that punishments should escalate for people who get caught with a gun. I think there should be added punishments for having a gun that was stolen. I think there should be added punishments for having a gun that was used to commit crimes. I think all these would make it far less likely for someone to carry a gun that isn’t supposed to have one. Obviously the people who are already on the run will not care that much, but even then it would make it far easier to put violent criminals away for long periods of time. Still someone who has a felony for selling weed will likely not buy a gun from a shady source knowing he could go to jail for a long time for just carrying it. I really think this is how you make America safer, less guns in the hands of criminals, through laws that don’t target law abiding citizens.

Now for the more recent claims of people “It’s not the guns that caused those tragedies it’s the mental health of the shooters”. I agree with that. Sincethis Washington post article has some nice charts that show that most cases had killers use weapons that they had obtained legally. I think the only solution to this is universal health care since obviously a lot of people can’t afford to see a doctor every time they feel something’s wrong, they’re way less likely to see a psychologist, even if a doctor thinks they should be seeing one. But then I guess you’re arguing that people of questionable mental health should be on some kind of list that prevents them from buying guns? Or do you just think that anyone buying a gun should pass a psychological exam? I’m all for the second one.

One claim of some people that said there would be far less break-ins if everyone had a gun at home I always thought was pretty amusing. Recently The Journal News published a map that showed homes with registered guns and sparked some significant outrage because “Now everyone knows where the legal guns are kept, a valuable piece of information for criminals,” as a commenter stated. Pretty big contradiction there. But I do agree with the latter point. Criminals get their guns from people stealing them from your home. If you had less legal guns the number of illegal guns would also drop. There are millions of guns that get taken away from criminals. There needs to be an influx of guns to keep the criminals armed.

Conclusion:

The second amendment doesn’t really give you any rights. There are restrictions on a lot of ‘arms’ already. I think the US should legalize guns. I think you should be able to buy a hunting rifle after proving that you can skin a deer. I think you should be able to buy a handgun after passing a background check, a psychological test, and wait a few days.

Kein Weihnachten

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vielen dank an Hermes und MyToys

Es ist der 5.1.2013 und meine Kinder hatten letztes Jahr (noch) kein Weihnachten. Die Chronik der Inkompetenz beginnt am 13.12.2012. Da wir es uns nicht wirklich leisten können viele Geschenke für die Kinder zu kaufen haben wir uns entschieden bei MyToys alles zu finanzieren. Ich muss sagen es wäre weit besser gewesen je zwei kleine Geschenke zu kaufen als bei MyToys Sachen im Wert von über 300 Euro zu bestellen. Und so fängt die Geschichte dann am 13.12. an. Nachdem wir die Bestellung online aufgegeben haben rief ich bei MyToys an um sicherzustellen das alles noch vor Weihnachten ankommt. Ich bekomme von der netten Dame am anderen Ende der Leitung ein Versprechen. So weit so gut. Es ist ja auch noch viel Zeit.

MyToys übergibt das Paket am 17.12. an den Hermes Versand. Laut Sendungsauskunft geht bis zum 19.12 auch alles gut. An dem Tag erreicht das Paket die Niederlassung Hannover. Danach gibt es dann keine Updates mehr. Das Paket befindet sich laut Sendungsauskunft auch immer noch in Hannover (Sendungs ID kann man im Screenshot sehen, versuchen Sie’s einfach selbst wenn sie diesen Eintrag lesen).

Am 22.12. rufe ich bei Hermes an. Leider kann man mir dort keine Auskunft geben. Mir wird gesagt ich muss bei MyToys anrufen, weil die eine interne stelle anrufen können (warum kann ich das nicht ? warum können die Leute im callcenter von Hermes das nicht ? zwei Fragen die ungeklärt bleiben). Ich rufe also bei MyToys an (übrigens sowohl Hermes als auch MyToys auf einer 01805 nummer die mich 42 cent pro minute vom Handy kostet). MyToys berichtet das das Paket in der Auslieferung ist und warscheinlich “heute oder morgen” ausgeliefert wird. Definitiv aber vor oder am 24.12.

Leider warte ich vergeblich auf mein Paket (aber das haben Sie sich bestimmt gedacht, da oben steht dass sich das Paket noch in Hannover befindet). Auch am 23.12. warte ich vergeblich. Am 24.12. muss ich arbeiten, rufe aber wieder bei MyToys an (vom Handy, 42 cent pro minute) um nachzufragen ob denn noch die Möglichkeit besteht, dass das Paket ankommt. Die nette Dame am anderen Ende sagt, dass es möglich ist. Während ich warte ruft sie auf mein drängen bei Hermes an um näheres zu erfahren. Bei Hermes ist zu dieser Zeit schon nicht mehr sicher ob das Paket schon verloren ist oder noch ausgeliefert werden kann. Näheres wisse man aber erst am Donnerstag, da in der Niederlassung schon nicht mehr gearbeitet wird.

Wir hatten am 24.12. leider noch Hoffnung auf die Zustellung des Pakets. Wir wurden auch an diesem Tag bitter enttäuscht.

Als klar war, dass es für die Kinder in den nächsten Tagen kein Weihnachten gab mussten wir der älteren Tochter irgendwie erklären, dass der Weihnachstmann noch nicht da sein wird. Sie ist 7 Jahre alt und wir wollten ihr eigentlich noch nicht eröffnen, dass es den Weihnachtsmann nicht gibt. Wir haben ihr aber erklären können, dass es noch ein paar Tage dauern wird.

Leider wurde auch daraus nichts.

Am Donnerstag hat MyToys endlich eine Email geschrieben, dass das Paket verloren gegangen ist. Wir haben ein bisschen gesucht um möglicherweise woanders etwas zu bestellen. Am Ende mussten wir uns wieder mit MyToys begnügen, da uns die Lieferzeiten bei den anderen Anbietern zu lang waren. Wir waren schliesslich schon unter erheblichem Druck, weil wir nicht erst Silvester und dann Weihnachten feiern wollten.

Wie Sie sich mitlerweile denken können wurden wir wieder enttäuscht.

Am 27.12. habe ich MyToys angerufen um zu bitten das die Sache ein wenig beschleunigt wird. Mir wurde mitgeteilt, dass wenn alles verfügbar ist, es noch am gleichen Tag geschickt werden sollte, mindestens aber am nächsten.

Am 27.12. wurde’s nicht verschickt. Am 28.12. auch nicht. Also rief ich wieder bei MyToys an. Diesmal wurde mir gesagt, dass alles verfügbar ist und am 31.12. das Paket rausgehen sollte.

Auch das passierte nicht.

Am 2.1. wurde anscheinend das Paket gepackt und verschickt. Leider mit Hermes.

Sie können sich sicher denken was seit dem passiert ist.

Nichts.

Ich habe Seit dem 2.1. mehrere male bei Hermes und bei MyToys angerufen. Mitlerweile sollte ich eigentlich alle callcenter Mitarbeiter in beiden Firmen kennen. Als ich gestern bei MyToys angerufen habe hat man mir gesagt, dass es verladen wurde und sich in der Zustellung befindet. Ich sollte es also ‘Heute oder Morgen’ erhalten.

Habe ich nicht.

Heute rief ich wieder bei MyToys an. Mir wurde schon wieder gesagt, dass es sich in der Zustellung befindet und ‘Heute oder Montag’ ausgeliefert werden soll.

Kurz vor 18 Uhr wollte ich noch einmal bei MyToys anrufen um nach dem Status zu fragen. Eine Stimme sagte mir ‘Leider können wir Ihren Anruf nicht persönlich entgegennehmen’. Ich hab’s dann noch einmal bei Hermes versucht. Hermes konnte mir in den letzten Wochen sehr selten mehr sagen als ich im Sendungsstatus selbst sehen konnte. Ich wurde mehrere male an MyToys verwiesen. Heute schien ich aber Glück zu haben. Die nette Dame am anderen Ende der Leitung hat mir gesagt, dass das Paket gerade erst in Langendamm angekommen ist.

3 Tage nachdem Hermes das Paket bekommen hat ist es in Langendamm, nahe Nienburg. 2 Tage nachdem DHL es zugestellt hätte.

Also besteht keine möglichkeit mehr das Paket heute zu bekommen. Das heißt, dass meine Tochter am Montag wieder zur Schule geht ohne, dass sie Weihnachten gefeiert hat.

Vielen Dank an Hermes und MyToys. Ich bedanke mich für viele nette Stunden die ich damit verbracht habe nachzuforschen wo meine Geschenke denn sein könnten. Und für die vielen Tage die ich Hoffnung hatte. Hoffnung das Paket zu bekommen. Hoffnung Weihnachten am nächsten Tag feiern zu können. Diese Hoffnung habe ich schon so lange nicht mehr gekannt. Ich bin viel zu verwöhnt von Amazon.de, auch von Ebay händlern die es schaffen innerhalb von 3 Tagen einen Artikel zu schicken. Ich bin zu verwöhnt von callcenter Mitarbeitern von Amazon.de wo man auch eine Nachlieferung am nächsten Tag zustellen kann (es war von einem Artikel zu wenig geliefert worden).

Jetzt kann ich hoffen nächstes Jahr Weihnachten feiern zu können.

Hermes Tracking Information

Hermes Tracking Information

Hermes Tracking Information

Hermes Tracking Information